Scheduled Maintenance & System Status

Window: Thursday, August 20, 2026 | 00:00 – 06:00 EST
Customer Reference (ITSM): ITSM# 2026073010000588  |  Internal Ref: CMT# 204863376377

Hiboo Networks is upgrading routers at Ottawa DC02 during the planned maintenance window.

• Impact: HARD OUTAGE — Expect up to two brief interruptions of up to 30 minutes each during the window.
• Customer Action: None required — your connection will restore automatically.

Window: Tuesday, August 25, 2026 | 00:00 – 06:00 EST
Customer Reference (ITSM): ITSM# 2026073110000095  |  Internal Ref: CMT# 204945532891

Software upgrade on Ottawa DC02 core router chassis executed in two software hops. Access ports remain untouched and services will not be taken offline.

• Impact: Up to two short routing convergence events (up to 20 minutes each) corresponding to the two software steps. Traffic automatically reroutes across independent upstream transit (Zayo in DC01, Hurricane Electric in DC02).
• BGP Session Notice: Full BGP feed sessions on this router will reset during the window; prefixes remain advertised and reachable throughout.
• Customer Action: None required.

Window: Thursday, August 27, 2026 | 00:00 – 06:00 EST
Customer Reference (ITSM): ITSM# 2026073110000102  |  Internal Ref: CMT# 204945532892

Planned software updates to core peering infrastructure at 151 Front St W, Toronto. Access ports remain untouched and services will not be taken offline.

• Impact: Transient routing convergence event as peering sessions shift to alternative paths (QIX / transit). Internet connectivity remains fully active with zero outage expected.
• Customer Action: None required.

Completed Window: Tuesday, August 18, 2026 | 00:00 – 06:00 EST
Customer Reference (ITSM): ITSM# 2026073010000551  |  Internal Ref: CMT# 204807764969

Software maintenance window successfully executed. All routing sessions are operating normally.

Completed Window: Thursday, August 13, 2026 | 00:00 – 06:00 EST
Customer Reference (ITSM): ITSM# 2026072810000458  |  Internal Ref: CMT# 204863376375

Software upgrade successfully executed. Core routing infrastructure operating normally.

Completed Window: Tuesday, August 11, 2026 | 00:00 – 06:00 EST
Customer Reference (ITSM): ITSM# 2026072810000323  |  Internal Ref: CMT# 204861936615

Core maintenance activities completed successfully. Services fully restored to nominal state.