Scheduled Maintenance & System Status

Hiboo Networks will be performing a planned software upgrade on the network equipment serving your circuit on Tuesday 11 August 2026, between 00:00 and 06:00. Your service will be down for up to 30 minutes at some point inside that window while the device reloads. Service restores automatically; no action is required on your side. This is a point-to-point circuit, so connectivity between both of your sites is affected for the same period.

Planned maintenance notification. Hiboo Networks will be performing a planned software upgrade on the edge router serving your circuit in our Ottawa DC01 facility on Thursday 13 August 2026, between 00:00 and 06:00. Your service on circuit will be down for up to 30 minutes at some point inside that window while the device reloads. Service restores automatically; no action is required on your side. For point-to-point circuits, connectivity between both of your sites is affected for the same period. We will confirm once the work is complete.

Need update

Hiboo Networks will be performing emergency maintenance affecting the circuits listed below. This emergency work is required due to cable relocation by the local utility company.

Planned maintenance notification. Hiboo Networks will be performing a planned software upgrade on our QIX peering router at 1250 Rene-Levesque Blvd. West, Montreal, QC on Tuesday 18 August 2026, between 00:00 and 06:00. Your internet service stays up throughout. During the window you may see one short fluctuation of up to 10 minutes, and only on traffic exchanged with our QIX peering partners: Akamai (AS20940), OVHcloud (AS16276), i3D.net (AS49544), Continent 8 (AS14537), CBC/Radio-Canada (AS32563), Fibrenoire (AS22652) and QIX route servers (AS55176). Traffic to and from every other destination, including all TorIX-peered and transit-routed traffic, is unaffected. During the fluctuation, QIX traffic reroutes automatically over our TorIX peering in Toronto and our Zayo and Hurricane Electric transit; you may notice a brief change in latency to those networks but no loss of connectivity.

Planned maintenance notification. Hiboo Networks will be performing a planned software upgrade on the edge router serving your circuit in our Ottawa DC02 facility on Thursday 20 August 2026, between 00:00 and 06:00. Your service will be down for up to 30 minutes at some point inside that window while the device reloads. Service restores automatically; no action is required on your side. For point-to-point circuits, connectivity between both of your sites is affected for the same period. We will confirm once the work is complete.

Hiboo Networks will be performing a planned software upgrade on our Ottawa DC02 core router on Tuesday 25 August 2026, between 00:00 and 06:00. Your service is not taken down at any point and your access port is not touched. Traffic transiting this router may see two short routing convergence events of up to 10 minutes each while routing reconverges. The upgrade runs in two software hops on this chassis, which is why two events are expected rather than one. There is no complete loss of internet connectivity at any point: our Ottawa data centres hold independent upstream transit (Zayo in DC01, Hurricane Electric in DC02) and all edge routers are dual-homed to both core routers, so traffic reroutes automatically. Customers taking a full BGP feed from this router will see their BGP session reset for the same period; prefixes stay advertised and reachable throughout. No action is required on your side.

Planned maintenance notification. Hiboo Networks will be performing a planned software upgrade on our TorIX peering router at 151 Front St. West, Toronto on Thursday 27 August 2026, between 00:00 and 06:00.

Fibre cable repair