NETWORK STATUS

Scheduled Maintenance & System Status

Upcoming Scheduled Maintenance

Planned Maintenance

SCHEDULED

Window: Tuesday, August 18, 2026 | 00:00 – 06:00 EST

Customer Reference (ITSM): ITSM# 2026073010000551  |  Internal Ref: CMT# 204807764969

Planned maintenance notification. Hiboo Networks will be performing a planned software upgrade on our QIX peering router at 1250 Rene-Levesque Blvd. West, Montreal, QC on Tuesday 18 August 2026, between 00:00 and 06:00. Your internet service stays up throughout. During the window you may see one short fluctuation of up to 10 minutes, and only on traffic exchanged with our QIX peering partners: Akamai (AS20940), OVHcloud (AS16276), i3D.net (AS49544), Continent 8 (AS14537), CBC/Radio-Canada (AS32563), Fibrenoire (AS22652) and QIX route servers (AS55176). Traffic to and from every other destination, including all TorIX-peered and transit-routed traffic, is unaffected. During the fluctuation, QIX traffic reroutes automatically over our TorIX peering in Toronto and our Zayo and Hurricane Electric transit; you may notice a brief change in latency to those networks but no loss of connectivity.

  • Impact: Short fluctuation - 10 minutes you may notice a brief change in latency to those networks but no loss of connectivity. Short fluctuation - 10 minutes, QIX dataflows only
  • Customer Action: None required — your connection will restore automatically.

Past Maintenance History

Ottawa Core Router Software Upgrade

COMPLETED

Completed Window: Thursday, August 13, 2026 | 00:00 – 06:00 EST

Customer Reference (ITSM): ITSM# 2026072810000458  |  Internal Ref: CMT# 204863376375

Planned maintenance notification. Hiboo Networks will be performing a planned software upgrade on the edge router serving your circuit in our Ottawa DC01 facility on Thursday 13 August 2026, between 00:00 and 06:00. Your service on circuit will be down for up to 30 minutes at some point inside that window while the device reloads. Service restores automatically; no action is required on your side. For point-to-point circuits, connectivity between both of your sites is affected for the same period. We will confirm once the work is complete.

  • Impact: HARD OUTAGE - up to 30 minutes
  • Event Type: PLANNED MAINTENANCE

Ottawa Core Infrastructure Maintenance

COMPLETED

Completed Window: Tuesday, August 11, 2026 | 00:00 – 07:00 EST

Customer Reference (ITSM): ITSM# 2026072810000323  |  Internal Ref: CMT# 204861936615

Hiboo Networks will be performing a planned software upgrade on the network equipment serving your circuit on Tuesday 11 August 2026, between 00:00 and 06:00. Your service will be down for up to 30 minutes at some point inside that window while the device reloads. Service restores automatically; no action is required on your side. This is a point-to-point circuit, so connectivity between both of your sites is affected for the same period.

  • Impact: Your service will be down for up to 30 minutes at some point inside that window while the device reloads. Service restores automatically; no action is required on your side.
  • Event Type: PLANNED MAINTENANCE