hiboo networks Blog

The hidden cost of downtime: why Ottawa businesses can’t risk another outage

Written by Marco Di Nardo | May 13, 2025 3:16:30 PM

We operate in an always-on economy, where seamless internet connectivity is the prerequisite for daily business. This year, however, that foundation crumbled for many Ottawa companies. A series of outages, including two major incidents in February and March, left tens of thousands without power and connectivity. Operations stalled. Revenue was lost. Customer experiences were compromised.

But while some went dark, others kept working, without missing a beat. Why? Because they were on the hiboo network.

A network built for resilience

Unlike other network providers that may strain under modern demands, hiboo’s infrastructure was built from the ground up with one thing in mind: uninterrupted connectivity. During Ottawa’s most recent outage, hiboo’s network stayed online, allowing businesses (and our own team!) to continue operating, serving clients, and protecting their bottom line.

Hiboo’s state-of-the-art fibre optic network is designed for the digital needs of today’s businesses. With fibre optic internet service, customers receive a private, high-speed connection that doesn’t slow down during peak hours, doesn’t share bandwidth, and doesn’t cut out when things get tough. 

And that can literally mean money in the bank.

The cost of connection loss

According to recent data from Forbes, downtime can cost large organizations up to $9,000 per minute. That’s over half a million dollars per hour — and that’s before you calculate the long-term impacts such as:

  • Lost productivity
  • Increased operational costs
  • Potential reputational damage
  • Customer dissatisfaction

A 2024 MobileSyrup report echoes this concern, noting that 53% of Canadian businesses experience one to two hours of network downtime every week. Most of those disruptions are tied to fibre or fixed line failures.

Turn the next Ottawa-area outage into a non-event

With hiboo’s 100% fibre optic network, you don’t just hope for stability. You get enterprise-grade reliability designed to keep your business online, even when others go dark, all powered by Ottawa and Gatineau’s premier state-of-the-art fibre optic infrastructure.

During the most recent outage in Ottawa, hiboo customers stayed online while others struggled. That’s the advantage of a state-of-the-art fibre optic network built to keep businesses moving no matter what.

If you were stuck offline during the last outage, make it the last time. Book a quick virtual coffee chat with one of our experts to get ahead of the next one.